Privacy Policy

Hair On-Call is a technology platform that connects clients with independent licensed beauty professionals for virtual hair-care education, guidance, and coaching. We are based in Cleveland, Ohio.

Email: hello@hair-on-call.com  |  Website: hair-on-call.com

When you create an account, purchase a service, or book a session, we may collect:

• Name
• Email address
• Account and login information
• Payment and transaction information
• Service purchased or booked
• Location or geographic information used to confirm service eligibility

Payment information is processed securely by our payment provider. Hair On-Call does not receive or store your full credit card number.

When you use Ask a Stylist, we may collect:

• Assessment responses
• Hair concerns and goals
• Information about your routine, styling habits, products, and hair history
• Questions you submit
• Photos or videos you upload
• Messages exchanged between you and your stylist
• Stylist responses, recommendations, or written guidance
• Consultation status and service history

During live sessions, we may collect:

• Information you share about your hair, routine, products, goals, and styling habits
• Stylist notes and recommendations
• Written transcripts or AI-generated meeting notes when enabled and disclosed

Surveys and feedback

If you complete a post-service survey, we may collect:

• Feedback about your experience
• Ratings
• Written comments
• Optional contact information

We will not use your name, identifiable photos, or identifiable testimonial content in marketing without separate permission.

Information collected automatically may include:

• IP address
• Browser type
• Device information
• Pages visited
• Referral source
• Website interactions
• Approximate geographic location
• Analytics and advertising identifiers

When you upload photos or videos through Ask a Stylist or another Hair On-Call service, they are used to provide the service you requested.

Your files may be accessed by:

• Your assigned licensed stylist
• Authorized Hair On-Call personnel when needed for customer support, quality assurance, or dispute resolution
• Technology providers that securely store or process information on our behalf

Uploaded consultation photos and videos are generally removed from the Hair On-Call application and made inaccessible within 90 days after the consultation is closed. We are working with our technology providers to ensure associated stored files are deleted in accordance with our retention practices.

We may use your information to:

• Provide Hair On-Call services
• Create and manage your account
• Process payments
• Connect you with licensed professionals
• Review Ask a Stylist submissions
• Facilitate communication between you and your stylist
• Schedule and manage live sessions
• Provide reminders and service updates
• Maintain service history
• Provide customer support
• Improve the Hair On-Call experience
• Prevent fraud or misuse
• Comply with legal and financial obligations
• Send marketing communications where permitted

We do not sell your personal information.

Hair On-Call may use analytics, advertising, and email technology to understand how visitors use our website, measure campaign performance, create website audiences, and communicate with customers and subscribers.

Depending on the tools in use, these providers may receive information such as:

• Browser and device information
• Website pages visited
• Referral source
• Advertising interactions
• Website events and actions

You may opt out of marketing emails using the unsubscribe link included in those messages.

Hair On-Call keeps personal information only as long as reasonably necessary to provide services, maintain service history, support customers, resolve disputes, analyze our business, and meet legal or financial obligations.

Our general retention practices are:

Hair On-Call may temporarily retain information beyond these periods when reasonably necessary for an active refund, chargeback, fraud investigation, dispute, legal obligation, or legal hold. Once that need ends, eligible information will be deleted or anonymized according to our retention practices.

Before identifiable consultation records are deleted or anonymized, Hair On-Call may retain limited, non-identifiable information for business reporting and service improvement. This may include information such as:

• Type of service used
• General hair-concern category
• Month a consultation was completed
• Response time
• Customer satisfaction rating
• Whether a customer would recommend Hair On-Call
• Whether a customer upgraded to another Hair On-Call service
• General acquisition source, such as Search, Reddit, Meta, or Organic

This information does not include customer names, email addresses, photos, messages, stylist identifiers, or free-text consultation content.

Hair On-Call uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. Your information may be stored using secure cloud and platform providers, including the technology supporting:

• Hair On-Call accounts and consultations
• File storage
• Payments
• Scheduling
• Video sessions
• Email
• Analytics

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

You may contact us to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of eligible personal information
• A copy of certain consultation data
• Removal of eligible uploaded photos or videos
• Opt-out from marketing communications

We will process eligible deletion requests in accordance with our retention practices and applicable law. Some information may need to be retained for legal, tax, fraud-prevention, dispute-resolution, or other legitimate business reasons.

To make a request, email hello@hair-on-call.com.

You may request deletion of eligible consultation information through your Hair On-Call account or by contacting hello@hair-on-call.com. Before deletion, you will be asked to confirm the request and acknowledge that eligible consultation content cannot be restored once removed.

A deletion request may remove eligible information including:

• Uploaded photos and videos from the Hair On-Call application
• Consultation messages
• Assessment answers
• Hair concerns and history submitted through the consultation
• Stylist guidance and consultation content

Hair On-Call may retain a limited payment or transaction record when required for accounting, tax, fraud prevention, dispute resolution, or legal obligations. If a consultation is involved in an active refund, chargeback, fraud investigation, dispute, or legal hold, deletion of information reasonably necessary for that matter may be delayed until it is resolved.

Hair On-Call does not permit minors to independently create accounts or purchase services.

A parent or legal guardian age 18 or older may purchase and participate in services involving their child. The parent or guardian:

• Must be the Hair On-Call account holder
• Is responsible for providing information about the child
• Is responsible for consenting to photos or other information submitted about the child
• Must participate in or supervise live services involving the child when required

Hair On-Call may use cookies and similar technologies to:

• Keep the website functioning
• Remember preferences
• Understand website traffic
• Measure marketing performance
• Improve user experience
• Support advertising and retargeting

You may adjust cookie settings through your browser or any cookie-preference tools made available on the Hair On-Call website.

Hair On-Call uses third-party providers to operate the platform and deliver services. These may include providers for:

• Platform hosting and database services
• File storage
• Payment processing
• Scheduling
• Live video sessions
• Email
• Analytics
• Advertising and retargeting
• Email marketing

Examples may include Base44, Stripe, Calendly, Google Meet, Google Workspace, Google Analytics, Meta, Reddit, and Klaviyo where those services are actively in use. We only use these providers where needed to operate, measure, market, or support Hair On-Call services. These providers process information according to their own privacy practices and agreements with Hair On-Call.

Hair On-Call provides beauty and personal-care guidance, not medical care. Please avoid submitting medical records or highly sensitive health information unless it is necessary to explain your hair-care question. Hair On-Call does not intentionally collect medical records or use private consultation information for medical diagnosis or treatment.

Hair On-Call currently serves clients located in the United States. We do not knowingly offer paid Hair On-Call services to users located outside the United States.

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated policy and revise the "Last Updated" date. Continued use of Hair On-Call after an updated policy is posted means the new policy will apply to future use of the service, subject to applicable law.

Questions about this Privacy Policy or your personal information?

• Email: hello@hair-on-call.com
• Hair On-Call
• Cleveland, Ohio
• United States