Terms of Service

Hair Blueprint:

The Hair Blueprint is a written summary of the educational guidance discussed during a qualifying session — which may include suggested routines, product categories, styling and maintenance recommendations, and general things to watch for. It is a personalized educational recommendation, not a medical plan, diagnosis, or guarantee of results. Outcomes vary by individual and depend on factors outside Hair On-Call's control, including product use, technique, hair condition, and environment. The Blueprint is for your personal use only and may not be resold or redistributed.

A Hair Blueprint is included only with services that expressly state a Blueprint is provided. Ask a Stylist does not automatically include a Hair Blueprint. Live Hair Help and Comprehensive Sessions may include a Blueprint where stated on the applicable service page or at checkout. If a service does not list a Hair Blueprint as a deliverable, none is included.

Hair On-Call is a platform that connects users with independent licensed beauty professionals for virtual hair-care support. Services are delivered through a combination of asynchronous written guidance, live video coaching, and comprehensive strategy sessions, depending on the service you select.

Currently available: Ask a Stylist, Live Hair Help, and Comprehensive Sessions (additional categories coming soon)

Service area: United States only. We do not currently offer services outside the US.

We provide:

• Asynchronous written guidance from licensed professionals (Ask a Stylist)
• Live one-on-one virtual instruction and coaching (Live Hair Help)
• Comprehensive strategy sessions including assessment, education, and planning (Comprehensive Sessions)
• Personalized recommendations, technique coaching, and routine-building support

We do NOT provide:

• Medical diagnosis or treatment
• Prescription medications
• Guaranteed outcomes or results
• In-person salon services

Hair On-Call is a technology platform that connects clients with independent licensed beauty professionals.

What Hair On-Call does:

• Provides account creation and account management
• Offers assessments and intake questionnaires
• Enables photograph uploads for review by professionals
• Facilitates messaging between clients and professionals
• Manages consultations, including asynchronous and live sessions
• Facilitates booking and scheduling
• Processes payments securely
• Verifies professional credentials and licenses
• Provides customer support
• Maintains platform technology

How Hair On-Call and Professionals Work Together:

Hair On-Call provides the platform, service formats, customer experience standards, payment processing, scheduling, and technology used to facilitate services. Licensed professionals exercise their own professional judgment when providing hair-care guidance, recommendations, and instruction. Hair On-Call does not dictate the specific professional advice a stylist gives to an individual customer.

Hair On-Call verifies that professionals hold valid licenses in their states. Hair On-Call does not practice cosmetology or provide beauty services directly, and does not guarantee the quality or outcome of services.

IMPORTANT: Hair On-Call provides beauty and personal care guidance only. We are not a medical service.

Our professionals can help with:

• Hair styling techniques and product selection
• Understanding your hair type and needs
• Routine building and technique coaching

Our professionals CANNOT:

• Diagnose medical conditions (alopecia, eczema, psoriasis, infections, etc.)
• Prescribe medications or medical treatments
• Replace dermatologists, doctors, or licensed medical professionals
• Treat or diagnose scalp conditions, skin diseases, or unexplained hair loss

If you have a medical concern (scalp infection, unexplained hair loss, skin condition, allergic reaction), please consult a licensed medical professional.

By using Hair On-Call, you acknowledge that our services are educational and advisory, not medical care.

Hair On-Call connects you with licensed professionals who provide guidance based on their training and expertise. However, we cannot guarantee specific results. Hair care outcomes vary by individual and depend on many factors including genetics, product use, technique execution, hair condition, and environmental factors.

By using Hair On-Call, you acknowledge that beauty and personal care outcomes are not guaranteed and that individual results may vary.

Hair On-Call currently operates in the United States only. You must be located in the US to use our services. We do not provide services to users outside the US. Our professionals are licensed in US states.

Hair On-Call is intended for users 18 years of age or older. By purchasing, submitting, or booking a service, you confirm that you are 18 years of age or older. If we become aware that an account holder is under 18, we will block them from future purchases and bookings and cancel any pending orders without refund.

Some services — such as the Child Braiding Class for Parents and parent/child hair services — involve a child as the subject of the session. Services involving a child must be purchased and supervised by a parent or legal guardian age 18 or older. A minor may participate in a session only with the parent or guardian's consent and presence. The parent or guardian is the Hair On-Call customer and account holder and is responsible for the minor during the session.

For all services, you must:

• Be 18 years of age or older
• Be located in the United States
• Provide accurate information about your hair and situation
• Submit only photographs or information you have the right to share
• Treat professionals with respect — abusive or harassing behavior will result in immediate termination of service without refund
• Follow the scope and intended use of the service you purchased
• Stop using any product or technique that causes unexpected irritation, discomfort, or other adverse effects

For Ask a Stylist (asynchronous), you must:

• Submit clear photographs when requested
• Provide enough information for the stylist to understand your question
• Use follow-up messaging only for the original consultation topic

For live sessions, you must:

• Have a stable internet connection
• Have a working camera
• Be in appropriate lighting where the professional can see your hair
• Have any required tools or products ready if specified for the service
• Arrive on time for your scheduled session

You agree:

• Not to create your own recording of any live session without Hair On-Call's written permission (Hair On-Call uses an automated note-taker as described in Section 15).

Hair On-Call offers different levels of virtual hair-care support. Pricing reflects the level of professional review, stylist time, instruction, technique coaching, and personalized planning involved.

Ask a Stylist — $29

An asynchronous service for focused hair-care or styling questions. Customers complete an assessment, may upload photographs, and receive personalized written guidance from a licensed stylist within the stated response window. The service includes up to two rounds of follow-up messaging unless otherwise stated at checkout.

Live Hair Help — starting at $75

Live one-on-one virtual instruction and coaching with a licensed stylist. Session duration and scope vary by the specific service selected and are displayed before purchase.

Comprehensive Sessions — $125

Our deepest level of virtual support. These services may include broader assessment, education, routine or product review, personalized recommendations, and strategy. Specific deliverables vary by session and are disclosed on the applicable service page.

Hair On-Call may add, remove, rename, or change services and pricing from time to time. The price, duration, scope, and deliverables shown at checkout govern the service purchased.

Payment is due at purchase or booking through our payment processor. All prices are in U.S. dollars.

• Ask a Stylist does not include a live appointment unless specifically stated.
• Customers are responsible for providing accurate information and clear, relevant photographs. A stylist's guidance is based only on the information and images submitted.
• Hair On-Call aims to provide a response within 48 hours after a complete submission is received. Incomplete submissions may delay response time.
• The service includes up to two rounds of follow-up messaging unless otherwise stated.
• Once the allotted follow-up period is complete, the consultation may be closed.
• If additional live support is desired, eligible customers may upgrade to a qualifying live session. When offered, the original Ask a Stylist purchase amount may be credited toward the qualifying session subject to the terms shown in the customer portal.

Please refer to our full Cancellation & Refund Policy for complete details including same-day appointment rules, stylist punctuality policy, and refund processing timelines.

For Ask a Stylist (asynchronous):

• A complete assessment with accurate information
• Clear, well-lit photographs that show the relevant hair or scalp area when requested
• Enough detail for the stylist to understand your question without a live call

For live sessions:

• Good lighting (natural light or bright indoor lighting)
• Stable internet connection (located in the US)
• Working camera that can be moved to show your hair from multiple angles
• Hair accessible and visible (uncovered)
• Any required tools or products ready if specified for the service
• Quiet, private space

No refund will be given for issues caused by your failure to meet the requirements of the service you purchased.

Our professionals are licensed cosmetologists in US states. They are independent contractors, not employees of Hair On-Call.

You understand that hair-care, styling, product, and technique recommendations may produce different results for different people. Hair On-Call and its professionals do not guarantee any specific outcome. You are responsible for deciding whether and how to follow the guidance provided and for stopping any product or technique that causes unexpected irritation, discomfort, or other adverse effects.

You acknowledge that following beauty and hair-care guidance involves individual judgment and that results can vary based on factors including your hair condition, products, tools, technique, and environment. Nothing in these Terms limits rights or remedies that cannot legally be waived.

We collect your name, email, and payment information (processed by our payment processor). We do not sell your personal information. Please see our full Privacy Policy for complete details.

You may NOT:

• Create your own recording of any live session without Hair On-Call's written permission.
• Use our platform for illegal purposes
• Harass, abuse, or threaten professionals
• Misrepresent your identity or situation
• Attempt to bypass payment or abuse refund policies
• Use our service if you are under 18 years of age (except as a minor participating under a parent or legal guardian's account per Section 7)
• Access our service from outside the United States

Violations will result in immediate termination of service without refund.

If you have a complaint, email hello@hair-on-call.com first. We'll try to resolve it. If we can't resolve it, you agree to binding arbitration in Cuyahoga County, Ohio. These Terms are governed by the laws of the State of Ohio.

Nothing in this clause limits any rights available to you under applicable state law, including rights available to California residents under the California Consumer Privacy Act (CCPA).

We may update these Terms of Service at any time. When we do, we'll post the updated version on our website with a new "Last Updated" date. If the changes are significant, we'll do our best to notify you via email.

Your continued use of Hair On-Call after any changes means you accept the updated Terms. If you do not agree with the updated Terms, please stop using our services.

Questions about any changes? Email us at hello@hair-on-call.com.

• Service: Hair On-Call
• Location: Cleveland, Ohio
• Email: hello@hair-on-call.com
• Website: hair-on-call.com